How do we redress?

This recent discussion has got me thinking. If any driver has a reason to complain of unfair dealings from the Test Centre, be it regarding for example seeking a second opinion or just general quality of service, I mean it doesn't have to be as serious as bribary, then who do we complain to? Is there are way of a redress at all that the Licensing could point to?

Currently the complaints procedure is as follows if the complaint is in relation to the physical testing of the vehicle, the owner or licensee has the right of an appeal to VOSA, (vehicle inspectorate) in line with MOT referrals. If the complaint involves how you were dealt with as a person or a complaint against a member of staff, The staff at Staniforth Road are Council employees although not directly employed by the Licensing Section there are proper council complaints procedures to be adhered to and any compliant recieved in writing has to be dealt with by the way of the complaints procedure. If the Taxi testing does not remain a Council procedure part of the tender process was for applicants to provide and evidence their complaints procedures.